Support
Support
Your success is our success. Karmak’s support team is ready to help you work through any issues to get you running at full potential. We are here to help you:
- Get the most out of your system
- Reduce downtime
- Improve your utilization of the system
- Reduce operational headaches
24/7 – Emergency support is available (Legend and Fusion Only)
On a variety of channels – you can call us, email us, and Fusion customers can chat with us within the Customer Community.
Submit a support case online
Log in to our Customer Community to easily submit a case to Support, check the status of your cases, and more. Go there now by selecting “Customer Community” above or by visiting https://community.karmak.com.
Contact support by phone or email
Fusion, Mobile Dealer, and Truckmore Support is available Monday through Friday 7:00 a.m. – 5:30 p.m. CST. Email is checked during normal Support hours.
Legend and Director Series Support is available Monday through Friday 7:00 a.m. – 4:00 p.m. CST. Email is checked during normal Support hours.
Our Support Teams field calls from contacts authorized by your company
If an unauthorized contact calls Support, we will ask they reach out to an authorized contact to approve the call. If unauthorized contacts email Support, they will receive an automated email alerting them they are not authorized, and the case will be closed.
| FUSION | Phone | |
|---|---|---|
| Fusion Support | 1-877-527-6251 | AskFusionSupport@karmak.com |
| Partner Solutions Support | 1-877-527-6251 | AskPartnerSolutionsSupport@karmak.com |
| Systems Support | 1-877-527-6251 | AskSystemsSupport@karmak.com |
| LEGEND | Phone | |
|---|---|---|
| Legend Support | 1-800-527-6250 | AskLegendSupport@karmak.com |
| Director Series | Phone | |
|---|---|---|
| Director Series Support | 1-800-527-6250 | AskDirectorSeriesSupport@karmak.com |
| Truckmore/Mobile Dealer | Phone | |
|---|---|---|
| Truckmore Support | 1-877-527-6251 | AskTruckmoreSupport@karmak.com |
| Mobile Dealer Support | 1-877-527-6251 | AskMobileDealerSupport@karmak.com |
Want to know more about what makes Fusion work?
Get in Touch
Interested in knowing more about what Karmak can do for your organization? We’d love to answer any questions you may have, and we are happy to discuss how Karmak can provide a solution for your specific needs!
Contact Us