Fusion-Powered Mobility for Service Excellence
Karmak Mobile Service is a one-of-a-kind, cloud-based iOS/Android application that streamlines service operations by digitizing the repair order process, eliminating redundant data entry, reducing errors, and helping you provide an exceptional customer experience by getting vehicles back on the road faster.
Designed for the Heavy-Duty Trucking Industry
Built for truck dealerships, fleet service providers, and repair shops, Karmak Mobile Service is a seamless extension of the Karmak Fusion business system, allowing technicians, service advisors, and managers to access repair orders anytime, anywhere. With real-time data synchronization, it ensures accuracy, accountability, and faster service turnaround times.
Key Features of Karmak Mobile Service
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- Repair Order Management
- Create & Edit Repair Orders
Start new ROs with or without a unit - Access All Repair Orders with RO Search
View ROs across multiple statuses, departments, & branches to view the ROs that are most relevant to you - Real-Time Fusion Sync
No batching—always work with live repair order data - Barcode Scanning for Parts
Quickly add parts via scan or search
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- Technician Workflow & Productivity
- Quick Clock-On/Off
One-tap tracking ensures accurate labor reporting & reduces time between jobs - Clock-On Time Alerts
Warns technicians when labor hours exceed billable time - Direct Labor Management
Add or remove labor from tasks in real-time - Voice-to-Text Data Entry
Dictate repair notes for faster, more accurate data entry on the go - Non-Billable Task Tracking
Capture administrative tasks and other non-billable work
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- Security & Access Control
- Device Provisioning
Restrict app access to approved devices only - User-Based Permissions
Limit feature access based on Fusion user roles
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- User Experience & Accessibility
- Multi-Language Support
Available in English, French (Canada), and Spanish (U.S.) - Customizable User Experience
Personalize settings such as light mode vs. dark mode, default home screen, and workflow preferences - Performance Metrics & Cost Analysis Reporting
Track app usage and cost trends -
No VPN Required
The app works wherever your technicians do — no VPN setup needed
See Karmak Mobile Service in action!
Watch this quick 2-minute demo to see how Karmak Mobile Service helps technicians, service advisors, and fleet managers simplify repair order management, reduce downtime, and get vehicles back on the road faster.
Already a Karmak Customer? Start Using the App Today!
If your business runs on Karmak Fusion, take advantage of the Karmak Mobile Service App to maximize efficiency. Your first 30 days are free—after that, pay only for what you use. Contact your Karmak Account Director to get started.
Not a Karmak Customer Yet?
See how Karmak Fusion and Karmak Mobile Service can help your business run faster, smarter, and more efficiently by contacting us.
Customer Success Story: TCI Transportation
201% ROI & $500K+ Annual Savings with Karmak Mobile Service
Findings based on an independent case study conducted by Nucleus Research, Inc.TCI Transportation, a leading fleet service provider with 26 locations, implemented Karmak Mobile Service to reduce admin work, improve data accuracy, and accelerate service turnaround times. The company achieved a 201% ROI and a 6-month payback, saving over $500,000 annually in labor costs.
Key Outcomes:
- 201% ROI achieved
- $420,000+ annual savings from reduced admin work
- 89% faster repair assignments—cutting downtime from 45 minutes to just 5 minutes, saving an additional $125,000+ annually in labor costs
- 50% increase in data accuracy
- 6-month payback period
How Karmak Mobile Service Transformed TCI’s Operations
- Eliminated Manual Data Entry – Saved 10 hours per week per location by allowing technicians to enter repair orders in real-time
- Faster Task Switching – Reduced wait times between assignments by 89%, increasing repair shop efficiency
- Real-Time Speech-to-Text Data Entry – Technicians update ROs instantly, cutting down on errors
- Seamless Fusion Integration – Updates sync automatically with Karmak Fusion, eliminating admin workload
Interested in seeing the same results for your service shop?
Activate your free trial of Karmak Mobile Service today and start saving time on every repair order.
Contact your Karmak Account Director for help getting started.
Frequently Asked Questions (FAQ)
Karmak Mobile Service works on iOS (Apple) and Android devices and can be downloaded from the App Store & Google Play Store.
Your first 30 days are free then pay just $1 per managed repair order, including creating, updating, and managing ROs within the app. Even if you perform multiple actions on a repair order, you will only ever be charged $1 for the entire life of the repair order.
If you’re a Karmak Fusion customer, contact your Karmak Account Director for help getting started.
No, Karmak Mobile Service connects securely via Karmak’s Azure Relay Hybrid Connection, ensuring real-time access without extra setup.
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