KMS Video
Boost Repair Order Approvals with KMS Video
Powerful Video Communication for Heavy-Duty Service Shops
KMS Video modernizes communication in commercial vehicle service departments. It empowers technicians to record high-quality, branded videos, enables advisors to send real-time updates via AI-assisted texting, and gives customers the transparency they need to approve repair work quickly and confidently. Seamlessly integrated with Karmak Fusion, KMS Video centralizes service communication, shortens approval cycles, and helps your shop move faster, operate smarter, and earn lasting customer trust.
Designed for the Heavy-Duty Trucking Industry
Built for truck dealerships, fleet service providers, and repair shops, KMS Video is purpose-built to work with the Karmak Fusion business system, connecting technicians, advisors, and customers in one streamlined flow. With real-time processes and Fusion integration, it ensures accuracy, accountability, and faster service turnaround times.
Key Features of KMS Video
- Technician-Recorded, Company-Branded HD Videos
- Capture clear, professional walkarounds to explain recommended repairs.
- Automatic company branding on every video.
- Noise filtering for clarity; no extra equipment needed.
- Smart Two-Way Texting & Mobile-Friendly Viewing
- Communicate directly with customers in a centralized texting system.
- Customers receive a secure link via text or email. No app, downloads, or logins required.
- Videos viewable on any device for a seamless, trusted experience.
- Integrated Technician & Advisor Workflows
- Technicians record and upload videos directly from the service bay.
- Advisors review and send instantly from a web-based dashboard.
- Video is automatically attached to the Repair Order in Fusion for complete documentation and billing.
- Engagement Tracking & Secure Cloud Storage
- Real-time insights into who watched each video and watch duration.
- Identify bottlenecks, improve consistency, and optimize workflows.
- Unlimited secure cloud storage with built-in backups—no impact on device storage.
See KMS Video in action!
Watch this quick video to explore how KMS Video can improve your shop’s communication with customers from day one.
Performance Metrics That Matter
KMS Video drives measurable results across key service KPIs:+$95 Average Upsell per RO
82% Reduction in Approval Time (from 2.5 hours to 13 minutes)
26-Point Increase in Approval Rate
+24-Point Net Promoter Score (NPS) Lift
Based on industry-wide benchmarks using visual communication tools at commercial dealerships.
Take the Next Step Toward Faster, Smarter Service
Don’t let outdated communication slow your shop down. With KMS Video, you’ll streamline workflows, build customer trust, and boost revenue...starting with your very next RO.
Interested in seeing the same results for your service shop?
Contact your Karmak Client Success Manager for help getting started.
Frequently Asked Questions (FAQ)
No. KMS Video sends a secure link via text or email. Customers can view videos on any device, with no app or login required.
KMS Video automatically brands every video, archives your communication history, provides engagement insights, and attaches the video to the Repair Order in Karmak Fusion. It’s a complete communication platform, not just a video recorder.
Yes. Each video is automatically associated to the correct RO and stored as an attachment in Fusion for clean documentation.
No. There are no limits on video recording within your licensed locations.
Related Articles and Insights
KMS Video: Faster Approvals, Happier Customers
Karmak's Ultimate Guide to Repair Order Documentation